Refund policy

 

At Excelsior Botanicals, we stand behind the quality of our products and want you to feel confident in your purchase. Due to the nature of hemp-derived products, we have specific guidelines for returns and refunds.

Eligibility for Returns

We accept returns under the following conditions:

  • Item must be unused, unopened, and in original packaging

  • Return request must be submitted within 7 days of delivery

  • Product must not be a consumable that has been opened or partially used

Non-returnable items include:

  • Opened cartridges, concentrates, or edibles

  • Any product showing signs of use

  • Clearance or final sale items

 

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Include:

    • Your Order number

    • Photos or video of the issue

  • We will:

    • Offer a replacement, or

    • Issue a full refund, depending on availability

 

 

Refunds

Once your return is received and inspected:

  • Approved refunds are issued to your original payment method

  • Please allow 5–10 business days for processing

  • Shipping costs are non-refundable unless the error was on our end

 

 

Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect

We do not offer exchanges for preference-based reasons (e.g., flavor, effect, potency).

 

 

Order Cancellations

  • Orders can be canceled before shipment only

  • Once an order has shipped, it cannot be canceled

 

 

Shipping Returns

If your return is approved:

  • You will receive return instructions via email

  • Customer is responsible for return shipping unless the issue was our fault

  • We recommend using a trackable shipping service

 

 

Compliance Notice

Due to federal and state regulations regarding hemp-derived products:

  • We cannot accept returns that violate local laws or safety regulations

  • All customers are responsible for ensuring products are legal in their area before purchase

 

 

Contact Us

For any return or refund requests, contact:

Email: jireh@sehempco.com
Business Name: Excelsior Botanicals LLC

 

Last Updated: 07/16/2026